Ideas & Ongoing Work
What I'm thinking about, working on, and watching.
These are not settled arguments — they are active ones.
Consumer Exhaustion & Market Behavior
Fee fatigue is real. What should policymakers — and smart companies — do about it?
Consumers are exhausted by the relentless accumulation of junk fees, surprise charges, and dynamic pricing. That exhaustion is not just a consumer protection problem — it is a political and market opportunity. The companies and policymakers who recognize and respond to that frustration first will have a durable advantage.
Essay coming soon. Angle: market fairness as strategic asset — what smart companies and policymakers should do before the backlash hardens into regulation.
Coming soon
K–12 & Junk Fees
The school lunch fee fight isn't over
The USDA rule change eliminated school lunch junk fees for low-income students — a real win. But several payment processors have since reformulated their fees to be even more abusive. This is a status report and a call to action: what happened, what's happening now, and what non-profits, parents, funders, technologists, and regulators can do to finish the job.
Essay coming soon. Includes specific asks for each audience: parents, nonprofits, funders, technologists, regulators.
Coming soon
AI & Enforcement
AI changes the enforcement calculus in consumer protection. Here's how.
The same AI tools that allow bad actors to scale harm faster than ever also give enforcement agencies and advocates the ability to detect that harm earlier and more precisely than before. The question is who gets there first — and right now, the answer is not clearly regulators.
Essay coming soon. Angle: the detection opportunity, where regulators are falling behind, and why investing in enforcement-side AI capacity matters now.
Coming soon
Ongoing work
Beyond writing, these are the issues I'm actively working on and watching — problems I've already identified, approaches I'm developing, and fights that aren't finished.
01
The next generation of junk fee enforcement
Several processors eliminated after the school lunch rule have reformulated their fees to be even more abusive. I have ideas about how non-profits, parents, funders, technologists, and regulators can help stop these fees for good. If you're interested in working on this, let me know.
02
AI and consumer protection enforcement
The gap between how quickly bad actors can use AI to scale harm and how quickly regulators can detect it is growing. I'm tracking this closely and developing frameworks for what enforcement-side AI capacity should look like.
03
Market fairness and consumer exhaustion
The political and market backlash against dynamic pricing and junk fees is building. Companies that get ahead of it will have a structural advantage. I'm working on frameworks for how to think about this strategically rather than reactively.
04
Algorithmic bias in lending
The fair-lending investigation into algorithmic bias I led is a preview of what's coming more broadly. I'm watching how regulators, advocates, and companies are approaching this and developing my own thinking on where the legal and policy frameworks need to go.
For earlier work identifying emerging problems before they had names — rapid-response systems, novel legal theories, the first plaintiff-side document review tools — see the Emerging Issues page.
Emerging Issues & Strategic Innovation →
Have a response, a different angle, or a problem that connects to one of these? I'd like to hear it.
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