This CFPB report summarized a groundbreaking project I led detecting real-time issues that federal student loan borrowers were having in returning to repayment following the 3.5 year COVID payment pause.

This article in a legal periodical for state attorneys general explained how enforcers could confront emerging issues like predatory for-profit schools and nefarious federal student loan servicing practices that plagued the $1.4 trillion industry by applying established consumer protection theories. At the time, the prevailing thought was that many of these issues were non-justiciable policy problems. This article showed how they were illegal.